Refund Policy

1. General principles

Remote repairs involve diagnosing and attempting to fix software-related issues on your device. While our AI and technicians strive for high success rates, some issues may not be fully resolvable. Our refund approach balances fairness to customers with the time and expertise invested by technicians.

2. Before payment

You will see an estimated success probability and a fixed price before you proceed to payment. If the estimated chance of success is low or the risk to your device is high, you may choose not to proceed and no charges will apply.

3. Successful repairs

If the agreed issue is successfully resolved during the session (as reasonably determined by the technician and confirmed by you at the end of the session), the service is considered delivered and the payment is generally non-refundable.

4. Partial or unsuccessful repairs

If our technicians are unable to complete the repair after reasonable efforts, we may, at our discretion, offer:

• A partial refund (for example, if significant work was performed but the device could not be fully restored).
• A full refund (for example, if the session could not proceed due to platform issues on our side).

Factors considered may include: the nature of the issue, time spent, the state of the device before the session, previous modifications, and any disclosed risks.

5. Situations not eligible for refund

Refunds are generally not offered when:

• You provided incorrect or incomplete information about the device or problem.
• The device had pre-existing severe damage or modifications that materially increased the risk.
• You ended the session early or disconnected the device repeatedly, preventing completion.
• You declined recommended steps needed to complete the repair.
• The device later develops new issues unrelated to the repaired problem.

6. How to request a review

If you believe your situation qualifies for a refund, contact us within a reasonable time after the session (for example, within 7–14 days) and include:

• Your name and contact email used for the repair.
• The date and approximate time of the session.
• A brief description of the original issue and what happened during the session.
• Any relevant screenshots or confirmation from the technician.

Send your request to itechinfomtl@gmail.com. We will review the session logs and may contact you for additional details before making a decision.

7. How refunds are issued

Approved refunds are typically processed back to the original payment method via our payment provider (such as Stripe). Processing times may vary depending on your bank or card issuer.

8. Changes to this Refund Policy

We may update this Refund Policy from time to time. When we make changes, we will update the “Last updated” date at the top of this page and may provide additional notice where appropriate.

9. Contact

For questions about this Refund Policy or to request a review of your case, contact:

Email: itechinfomtl@gmail.com
Website: https://itechmobile.site/